FAQ

Most frequent questions and answers

Vetpret Speelgoed are situated in Porterville in the Western Cape.

We provide educational toys, stationery, charts, textbooks and basically everything you need for school or extra activities at home. If you don’t find it in our catalogue, please feel free to contact us and we’ll find it for you.

Perceptual skills are the foundation to be ready for school. While practising these skills, the child also learns about different concepts (colours, shapes, size etc). Most of the products can be used for more than one skill/concept. That is why we absolutely love educational toys!! Their value are priceless!! You can open up a whole new world for a child with the correct resources.

We do not make use of agents therefore no person has the right to do transactions on behalf of Vetpret Speelgoed.

Not all the products in the online store are available in our catalogue (just as not all catalogue items are available in our online store) as some items are kept in stock while others are sourced from various suppliers. We never stop searching for new useful products so our catalogue changes regularly.

Colours of products can slightly be different from the pictures, as all screens are different and may display colours differently than in real life.

We make use of various reliable courier companies and deliver countrywide.

You can also collect your order directly from us, or arrange your own courier to collect on your behalf. Collection is in Porterville, Western Cape. 

For self-collection, or if you would like to make use of your own courier, please select “Collection” as your delivery method at checkout and the collection address will be provided to you once payment reflects in our account.

The below courier costs apply to online orders only! For offline / special orders, delivery costs will be specified on the quotation. Please make sure you choose the correct option. We reserve the right to amend your invoice to the correct courier option if necessary. We make use of various reliable courier companies (depending on your location) and deliver throughout South Africa.

Door-to-door delivery:

  • Orders amounting to below R500: R120 flat rate
  • Orders amounting to between R501 and R3000: R100 flat rate
  • Orders above R3000: Calculated at 4% of the total cost of the order.

Collection:

Order should be collected in Porterville, Western Cape (6810) within 3 days after we confirmed that you can collect. Collection address will be provided once order has been confirmed.

You can place your order conveniently online or you can email your order to [email protected] or 0832445150.

Failure to submit payment within 24 hours may result in your order being cancelled. If your order has been cancelled, please place a new order online and ensure payment is submitted within 24 hours, or contact us to find out more.

Provided that your online order does NOT contain any “out-of-stock” items purchased on back-order, all online orders will be delivered within 2 – 5 working days.

To speed up your order, please send proof of payment to [email protected]

If your order contains any (out-of-stock) products on back-order, the entire order will be shipped at the same time so delivery may be delayed and can take between 5-15 working days to be delivered.

Feel free to contact us to enquire about availability before placing an order, or to request a quote.

To open an account means you register as an user on our site.

From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.

There are no costs and it doesn’t mean you buy now to pay later. You can also shop as a guest.

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